---
title: "Operations Support"
site: "Game8 Store – Developer Center"
lang: "en"
category: "Operations & Growth"
canonical: "https://developers.store.game8.jp/en/ops-support/"
---

# Operations Support

📝 This is a reference translation. In case of any discrepancy, the Japanese version prevails.

With Game8 Store, opening your store is only the beginning — the Game8 team works alongside you in day-to-day operations.

This page introduces the support services Game8 provides to reduce the operational workload for publishers.

| Support Services | Details |
| --- | --- |
| 1. Division of Operational Roles | Game8 handles most day-to-day operations |
| 2. Item Registration on Your Behalf | Simply send us the information, and Game8 will handle registration |
| 3. Product Description Writing Support | Game8's writers assist with content creation |
| 4. Item Proposals | Proposals on product lineup and pricing from the planning stage |
| 5. Customer Support Desk | A dedicated support desk provides first-line responses to user inquiries |
| 6. Refund & Chargeback Handling | Game8 responds based on pre-agreed rules |
| 7. Reports & Payment Statements | Sales reports and monthly statements provided |
| 8. Security & Fraud Prevention | Game8 operates fraud prevention measures |
| 9. Shipping Support (Merchandise & Physical Goods) | A shipping scheme covering storage, packaging, and delivery |

## Division of Operational Roles

Game8 handles most day-to-day operations. What we ask of publishers is mainly deciding what to sell and providing materials.

| Task | Publisher | Game8 |
| --- | --- | --- |
| Deciding items to sell and providing materials | ○ | Support through proposals and reviews |
| Registering items in the store | (You can also do this yourself if preferred) | ○ On your behalf |
| Writing product descriptions | (You can also do this yourself if preferred) | ○ Support |
| First-line response to user inquiries | ― | ○ |
| Refund & chargeback handling | Agreeing on rules | ○ (handled based on the rules) |
| Providing sales reports and payment statements | ― | ○ |
| Fraud prevention & security | ― | ○ |

## Item Registration on Your Behalf

- Simply send us the information for the items you want to sell (item name, price, images, etc.), and Game8 will register them in the store.
- Registration is normally completed within three business days. If you are in a hurry — for example, to launch an additional sale right away — items can be published within minutes to tens of minutes.
- Publication start and end dates can be scheduled in advance (timed publishing), enabling automatic publication timed to events and seasonal changes.
- Before publishing, you can preview how items appear to users and check the purchase flow using the "Admin Only" status.
- You can also register and edit items directly from the admin dashboard yourself. Choose the approach that fits your operational style.

## Product Description Writing Support

- Game8's writers support the creation of product descriptions and campaign copy.
- Drawing on our expertise as a gaming media company and the store's sales data, we propose copy that resonates with users.

## Item Proposals

- Game8's writers and operations team make proposals from the planning stage on what to sell and in what configuration.
- If there is a Game8 Strategy Wiki for the game, we can also gather feedback from Wiki readers. The voices of users actually playing the game can inform your product lineup and pricing decisions.

## Customer Support Desk

- User inquiries about purchases made in the store are handled first by Game8 Store's dedicated support desk.
- Publishers do not need to set up any additional customer support structure. We will contact you only when a response on the game side is required.

## Refund & Chargeback Handling

- Refunds and chargebacks are handled by Game8 based on rules agreed upon with the publisher in advance.
- For cases that are unclear or not covered by the agreed rules, we will consult with the publisher before responding. You will not be burdened with day-to-day case-by-case handling.
- For details on the policy and response flow, please see the[Refunds and Chargebacks](https://developers.store.game8.jp/en/refunds/)page.

## Reports & Payment Statements

- Daily and monthly sales reports are available anytime in the admin dashboard.
- Monthly payment statements can be downloaded as PDFs.
- For details, please see the[Admin Dashboard](https://developers.store.game8.jp/en/admin/)page.

## Security & Fraud Prevention

- Game8 operates fraud prevention measures, including 3D Secure authentication, and mechanisms to prevent chargebacks.
- Rules such as purchase count limits are set and monitored by Game8.

## Shipping Support (Merchandise & Physical Goods)

- For physical products such as merchandise, we offer a shipping scheme that covers storage, packaging, and delivery.
- The details vary depending on the product type and scale, so please consult your contact person.