---
title: "Refunds & Chargebacks"
site: "Game8 Store – Developer Center"
lang: "en"
category: "Payments & Fees"
canonical: "https://developers.store.game8.jp/en/refunds/"
---

# Refunds & Chargebacks

📝 This is a reference translation. In case of any discrepancy, the Japanese version prevails.

This page describes the **Game8 Store Refund Policy**.

This page summarizes the types of refunds, handling criteria, and the chargeback processing flow.

## Table of Contents

When a purchaser requests a refund for a valid reason, Game8 Store responds in accordance with the following policy.

Refund types include refunds issued by customer support, refunds due to legal or terms-of-service violations, refunds due to system errors, and refunds resulting from chargebacks.

Once a refund is confirmed, it is issued to the payment method used at the time of purchase. The timing of the refund depends on the processing status of the payment provider.

## Refund Types and Handling

Refunds on Game8 Store fall into the following four categories, depending on the reason they occur.

### Refunds via Customer Support

- We handle cases where a purchaser buys an item by mistake or where there is a defect in the service provided.
- Whether a refund is granted is decided after review by the Game8 Store support team.

### Refunds Due to Legal or Policy Violations

- If a violation of consumer protection laws or the Terms of Service is discovered, we will issue refunds as necessary.
- If violations continue, the account may be suspended.

### Refunds Due to System Errors

- If a duplicate payment or an incorrect charge caused by a technical issue occurs, we will process the refund promptly.
- After confirming the details of the error, we will respond according to the scope of the impact.

### Refunds Due to Chargebacks

- A chargeback is a mechanism whereby a purchaser requests cancellation of a payment through the payment processor, for example due to fraudulent credit card use or a payment dispute.
- When a chargeback occurs, Game8 Store responds appropriately in accordance with the payment processor's instructions.
- We will notify the publisher as necessary and discuss how to respond.

## Mechanisms to Prevent Chargebacks

Game8 Store has implemented multiple measures to prevent chargebacks and fraudulent transactions. For security reasons, the details of these measures are not disclosed.

## Refund Workflow Diagram

**Diagram source (mermaid)**

```mermaid
sequenceDiagram
    autonumber
    actor user as User
    participant S8 as Game8 Store
    participant pub as Game (Publisher)

    alt Pattern1: Game8 Store Refund Requests
    user->>S8: Refund request
    note right of user: Purchase ID, refund reason
    S8->>+pub: Refund request notification
    note right of S8: User ID, purchase ID, refund reason
    pub->>-S8: Refund decision notification
    note left of pub: Refund approval status, refund amount

    alt Refund approved
        S8->>S8: Calculate refund amount
        S8->>+user: Execute refund
        note right of S8: Refund amount, refund method
        user->>-S8: Refund completion confirmation
        note left of user: Refund completion notice
    else Refund declined
        S8->>user: Refund declined notification
        note left of S8: Provide the reason
    end

    else Pattern2:  Refund Requests via Publisher Support
    user->>pub: Refund request
    pub->>S8: Refund decision notification
    note right of pub: Refund approval status, refund amount, user ID, purchase ID, refund reason

        S8->>+user: Execute refund
        note right of S8: Refund amount, refund method
        user->>-S8: Refund completion confirmation
        note left of user: Refund completion notice
end
    %% Refund completion notice
    S8->>+pub: Refund result notification
    note right of S8: User ID, refund status
    pub->>-S8: Confirmation complete
    note left of pub: Update status
```

## Chargeback Workflow Diagram

**Diagram source (mermaid)**

```mermaid
sequenceDiagram
	autonumber
	participant card as Card company
	participant S8 as Game8 Store
	participant pub as Game (Publisher)

	# Chargeback Liability Claims from the Card Company
	card->>S8: Chargeback claim
	note right of card: Transaction ID, chargeback reason, claimed amount
	S8->>S8: Calculate chargeback amount

	# Look up purchase information
	S8->>+pub: Verify purchase legitimacy
	note right of S8: User ID, purchaseID
	pub->>-S8: Send verification result
	note left of pub: Legitimate / potentially fraudulent

	alt Game8 Store files a dispute with the card company
		S8->>card: Report purchase legitimacy
		note right of S8: Return legitimacy confirmation to the card company
	end

	alt Legitimacy verification successful
		card->>S8: Chargeback investigation result notification
		note right of card: Card company cancels the chargeback
		S8->>S8: Check the card company's investigation results
		note right of S8: Update the payment status based on the investigation results
	else Legitimacy verification failed
		S8->>+pub: Chargeback notification
		note right of S8: Chargeback amount, transaction ID, dispute result

		# In-game item retrieval process
		pub->>pub: Item retrieval process
		note left of pub: If retrieval succeeds, delete the item; if it fails, consider monitoring or restricting the user

		alt Retrieval successful
			note right of S8: Chargeback handling complete
		else Retrieval failed
			note right of S8: Record as unrecoverable; consider notifying the user or taking additional measures
		end
	end

	# Game8 Store checks the card company's processing result
	S8->>S8: Chargeback invalidation or finalization

	# Game8 Store bills the publisher (only when the chargeback is finalized)
	alt Game8 Store's dispute is denied and the chargeback is finalized
		S8->>+pub: Chargeback claim
		note right of S8: Chargeback amount, transactionID
		pub->>-S8: Execute payment
		note left of pub: Payment completion notification
	else Card company invalidates the chargeback
		note right of S8: Game8 Store and the publisher are not affected
	end
```