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Operations Support
📝 This is a reference translation. In case of any discrepancy, the Japanese version prevails.
With Game8 Store, opening your store is only the beginning — the Game8 team works alongside you in day-to-day operations.
This page introduces the support services Game8 provides to reduce the operational workload for publishers.
| Support Services | Details |
|---|---|
| 1. Division of Operational Roles | Game8 handles most day-to-day operations |
| 2. Item Registration on Your Behalf | Simply send us the information, and Game8 will handle registration |
| 3. Product Description Writing Support | Game8's writers assist with content creation |
| 4. Item Proposals | Proposals on product lineup and pricing from the planning stage |
| 5. Customer Support Desk | A dedicated support desk provides first-line responses to user inquiries |
| 6. Refund & Chargeback Handling | Game8 responds based on pre-agreed rules |
| 7. Reports & Payment Statements | Sales reports and monthly statements provided |
| 8. Security & Fraud Prevention | Game8 operates fraud prevention measures |
| 9. Shipping Support (Merchandise & Physical Goods) | A shipping scheme covering storage, packaging, and delivery |
1. Division of Operational Roles
Game8 handles most day-to-day operations. What we ask of publishers is mainly deciding what to sell and providing materials.
| Task | Publisher | Game8 |
|---|---|---|
| Deciding items to sell and providing materials | ○ | Support through proposals and reviews |
| Registering items in the store | (You can also do this yourself if preferred) | ○ On your behalf |
| Writing product descriptions | (You can also do this yourself if preferred) | ○ Support |
| First-line response to user inquiries | ― | ○ |
| Refund & chargeback handling | Agreeing on rules | ○ (handled based on the rules) |
| Providing sales reports and payment statements | ― | ○ |
| Fraud prevention & security | ― | ○ |
2. Item Registration on Your Behalf
- Simply send us the information for the items you want to sell (item name, price, images, etc.), and Game8 will register them in the store.
- Registration is normally completed within three business days. If you are in a hurry — for example, to launch an additional sale right away — items can be published within minutes to tens of minutes.
- Publication start and end dates can be scheduled in advance (timed publishing), enabling automatic publication timed to events and seasonal changes.
- Before publishing, you can preview how items appear to users and check the purchase flow using the "Admin Only" status.
- You can also register and edit items directly from the admin dashboard yourself. Choose the approach that fits your operational style.
3. Product Description Writing Support
- Game8's writers support the creation of product descriptions and campaign copy.
- Drawing on our expertise as a gaming media company and the store's sales data, we propose copy that resonates with users.
4. Item Proposals
- Game8's writers and operations team make proposals from the planning stage on what to sell and in what configuration.
- If there is a Game8 Strategy Wiki for the game, we can also gather feedback from Wiki readers. The voices of users actually playing the game can inform your product lineup and pricing decisions.
5. Customer Support Desk
- User inquiries about purchases made in the store are handled first by Game8 Store's dedicated support desk.
- Publishers do not need to set up any additional customer support structure. We will contact you only when a response on the game side is required.
6. Refund & Chargeback Handling
- Refunds and chargebacks are handled by Game8 based on rules agreed upon with the publisher in advance.
- For cases that are unclear or not covered by the agreed rules, we will consult with the publisher before responding. You will not be burdened with day-to-day case-by-case handling.
- For details on the policy and response flow, please see theRefunds and Chargebackspage.
7. Reports & Payment Statements
- Daily and monthly sales reports are available anytime in the admin dashboard.
- Monthly payment statements can be downloaded as PDFs.
- For details, please see theAdmin Dashboardpage.
8. Security & Fraud Prevention
- Game8 operates fraud prevention measures, including 3D Secure authentication, and mechanisms to prevent chargebacks.
- Rules such as purchase count limits are set and monitored by Game8.
9. Shipping Support (Merchandise & Physical Goods)
- For physical products such as merchandise, we offer a shipping scheme that covers storage, packaging, and delivery.
- The details vary depending on the product type and scale, so please consult your contact person.